{"id":49,"date":"2011-07-17T22:27:55","date_gmt":"2011-07-17T22:27:55","guid":{"rendered":"http:\/\/www.dkeesto.com\/?page_id=49"},"modified":"2012-09-25T12:23:02","modified_gmt":"2012-09-25T12:23:02","slug":"support","status":"publish","type":"page","link":"http:\/\/cyphercove.com\/?page_id=49","title":{"rendered":"Google Play issues"},"content":{"rendered":"<h3>Refunds<\/h3>\n<p>Google Play allows users to uninstall an app within 15 minutes for a full refund, but sometimes that isn&#8217;t enough. Contact Cypher Cove if you&#8217;d like a refund because you won&#8217;t be using the app.<\/p>\n<h3>Extra charges?<\/h3>\n<p>You might notice an extra $1.00 charge on your online credit card statement. This is part of Google&#8217;s method of authorizing your card, and the charge will be removed later. More information is available <a href=\"https:\/\/www.google.com\/support\/androidmarket\/developer\/bin\/answer.py?&amp;&amp;answer=105940\">here<\/a> under the Authorizations section.<\/p>\n<h3>Download problems<\/h3>\n<p>Here are the most common reasons an app won&#8217;t download:<\/p>\n<ul>\n<li>Incorrect credit card information. It&#8217;s easy to make a typo while typing long numbers on a phone&#8217;s screen. You can fix your credit card info by logging into <a href=\"http:\/\/checkout.google.com\/\">Google Checkout<\/a>. If you&#8217;re not sure what your user name is, it is probably the email address that is set up in the Gmail app on your phone.<\/li>\n<li>Android\u2122 Market glitch. Try force quitting the Market app in the Android settings, or turning your phone off and back on.<\/li>\n<li>&#8220;Customer review&#8221;. Sometimes something triggers Google&#8217;s automatic response to possible fraudulent activity. If this happens, it can delay your download by a few hours. This usually resolves on its own. You can find out if this happened by logging into <a href=\"http:\/\/checkout.google.com\/\">Google Checkout<\/a>. There is more information about this issue <a href=\"https:\/\/checkout.google.com\/support\/sell\/bin\/answer.py?answer=45175&amp;hl=en_US\">here<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Refunds Google Play allows users to uninstall an app within 15 minutes for a full refund, but sometimes that isn&#8217;t enough. Contact Cypher Cove if you&#8217;d like a refund because you won&#8217;t be using the app. Extra charges? You might notice an extra $1.00 charge on your online credit card statement. This is part of [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":90,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_links_to":"","_links_to_target":""},"_links":{"self":[{"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/pages\/49"}],"collection":[{"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/cyphercove.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=49"}],"version-history":[{"count":8,"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":376,"href":"http:\/\/cyphercove.com\/index.php?rest_route=\/wp\/v2\/pages\/49\/revisions\/376"}],"wp:attachment":[{"href":"http:\/\/cyphercove.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}